Frequently Asked Questions




General


What is IcoFX?
IcoFX is a professional icon editor for Windows. The application has everything you need to create, edit, and enhance icons and cursors.

How is IcoFX different from other icon editors?
IcoFX features a full blown image editor and all the features that are requred to work with icons and cursors.

Will there be a Macintosh version?
No. There is no Macintosh version planned.

Will there be any updates to IcoFX?
Yes, we will be constantly updating IcoFX.

Will I have to pay for IcoFX updates?
No. IcoFX updates marked as version 3.X are free. You will have a minimum of 1 year guaranteed updates even if it is a major version upgrade.

What about upgrades?
IcoFX 3.X users will be able to upgrade to version 4.X at a significant discount.

What guaranties do I have?
We offer a 30 day money back guarantee.

Do you offer a 100% money back guarantee?
Yes, we offer a 100% money back guarantee. We recommend that you test our free trial download before purchasing.

Where can I get support for IcoFX?
You can use the support page of IcoFX.

Can I install my license key on another machine?
Yes. You can install IcoFX on as many machines as you like, as long as it is for your own use.

Can I use IcoFX from a memory stick?
Yes, IcoFX has also a portable version. You can also make the installed version portable from the preferences.

Can another person use my license key?
A key is for one user only in the case of home and business licenses. If you own a site license then all employees can use it at a given physical location.

What languages is IcoFX available in?
IcoFX is available in English, French, German, Italian, Japanese and Spanish.


Purchasing


Who will be processing my orders?
All IcoFX orders are processed by our e-commerce partner and global reseller Avangate. Avangate is a well-known payment processor handling sales for thousands of software companies world-wide. Visit Avangate's Website to learn more.

Will my order be secure?
Yes. The order forms are run on secure servers, utilizing encryption technology to safeguard all credit card transactions from unauthorized viewing. Industry-standard SSL encryption is used.

How can I pay for IcoFX?
You can use a credit/debit card, PayPal, a bank/wire transfer or by fax.

How can I obtain an invoice?
If you need a written invoice, our e-commerce partner Avangate would be happy to provide you one. For more details please see the Avangate FAQ page.

What taxes are applied to the initial price? Tax/VAT may be added for certain countries (exact details are provided before the order is completed). The FAQ page of our e-commerce partner Avangate contains more details.

How do I get the IcoFX version I purchased?
The latest version of IcoFX can be obtained from our Download page. There is only one installer for both trial and registered versions.

I have payment related issues. Who should I contact?
For payment related issues or questions please contact Avangate at support@avangate.com